Refund policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:

- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

- Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoe box, this must also be returned with the shoes in original condition;

- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;

- Gift Cards – Gift Cards may not be returned and are valid for 3 years from the date of issue. All vouchers purchased on our Australian website can only be redeemed on our Australian website, they cannot be transferred to our US website or boutique.

- Gift Wrapping - Gift Wrapping is non-refundable.

- If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.

Full Price: Styles that are full price are eligible for return or store credit within 30 days of purchase.

Sale Styles: Sale items which have been reduced in price cannot be refunded, unless in the event of the item being faulty. Sale items are only eligible for return via store credit within 30 days of purchase.

Final Styles: Items sold at our Online Warehouse Sale are clearance items and cannot be refunded, unless in the event of the item being faulty. 

Please note, should we identify unreasonable patterns of returns or purchase, or use of garments for the creation of content for personal or professional gains, we may restrict or refuse future orders. 

If you have any questions regarding your return, please contact returns@spell.co